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Keep It Simple, Please
I just saw a commercial for a new car (whose manufacturer shall remained unnamed – but it begins with a “C”) that talked about integrating all of the functions that used to be discrete buttons, knobs...
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Creating the Customer WOW Experience
I am flabbergasted. Incredulous. Blown away. Still in shock. I just came from a meeting of 50+ people who listened to four very bright and sincere customer service/customer support representatives...
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Burnt Toast
There are lessons in the art of making toast. It’s different if you make it for one or two people on a weekend morning where you can watch the toast brown or when you know your toaster’s...
View ArticleSome Further Thoughts on Creating the Customer WOW! Experience
A few weeks ago, on July 26th to be exact, I posted a written rant about how a meeting I’d just been to was concerned not with creating an initial WOW experience for customers but instead with damage...
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Please Use Other Door
How do you feel when you are about to enter a place of business and are confronted by doors that are patently unfriendly to you, the door user? The doors on the left in the illustration are a prime...
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The Cost, Price and Payback for Helping Others
The Cost, Price and Payback for Helping Others When someone asks you for your help with something do you do a cost/benefit analysis before deciding whether or not to respond positively to the request?...
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If I write it will they read it?
If I write it will they read it? Order Your Copy Today! Hard Copy $24.95 at https://www.createspace.com/4295924, Kindle e-book version for only $9.95 at http://www.amazon.com/dp/B00CZN4BA0 If I write...
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Praise for a Faucet Maker
Praise for a Faucet Maker About a dozen years ago my spouse and I remodeled the kitchen in our condominium. We bought a beautiful Moen faucet for the sink and have been very happy with it until...
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